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Most of your questions regarding online ordering and OnlineWaitress.net can be answered below. If you can not find an answer to your specific question below, contact us or email your question to info@onlinewaitress.net.

1. How does the system work?
2. What are the benefits of having online ordering?
3. How will customers know that online ordering is available for my restaurant?
4. What if I don't have a website?
5. Do I need any special equipment to receive orders?
6. How can I receive orders via email ?
7. How long does it take to receive an order once a customer places it?
8. I have multiple locations and they each have different attributes, how is this handled?
9. How can I add specials, update menus, and change prices?
10. Can I set a minimum dollar amount for delivery orders and charge a delivery fee?
11. What if my restaurant does not offer delivery?
12. I want to limit the hours that my restaurant can accept online orders, can I do this?
13. Can orders for large groups or catering be accepted days in advance?
14. How is Sales Tax calculated?
15. Can customers print our menu?
16. Do customers pay when they pickup the food or online with a credit card?
17. Can I set a minimum dollar amount for credit card purchases?
18. How does the coupon feature work?


1. How does the system work? Top
With Online Waitress integrated into your website, customers can view your menus and instantly order meals for either pick up or delivery. A simple interface allows customers to easily and accurately place orders. Customers can either pay in advance by credit card or at the time of pickup or delivery. Orders are sent to your restaurant and received by email. Online Waitress verifies that orders are successfully received and displays a confirmation message to customers.

2. What are the benefits of having online ordering? Top
Online Waitress was specifically designed for the restaurant industry. It allows your restaurant to benefit from the higher profit margins that are associated with take out and delivery orders. It increases productivity by reducing the time needed for your staff to take food orders over the phone. The system provides accurate orders every time, reducing costly order errors and increasing customer satisfaction. Online Waitress is also a powerful marketing tool for your restaurant - Automated coupons and frequent purchase programs generate repeat business and increase overall sales for your restaurant.


3. How will customers know that online ordering is available for my restaurant? Top
Flyers, Table Tents, Posters, Window Signs and more can all be used to educate your customers about online ordering. Complete coupon and promotional campaigns provide incentives for customers to visit your website and place online orders.


4. What if I don't have a website? Top
No problem, you can choose from one of our affordable template sites or let us build a custom site designed to your exact specifications. We can also provide hosting for your new site and have you up and running in just a few days.


5. Do I need any special equipment to receive orders? Top
No, the most common way to receive orders is via email or a fax machine. An email client (program) anywhere in your store, office or home will notify you of an incoming order by either redirect faxing your store or by sounding the PC chime at your store.


6. How can I receive orders via email? Top
Orders can be sent to your email and automatically printed on your printer.


7. How long does it take to receive an order once a customer places it? Top
On average, it takes 30-45 seconds for an order to be received by the restaurant once the customer clicks on the "Submit Order" button.


8. I have multiple locations and they each have different attributes; some of them have different menu items, pricing, and hours, some don't deliver, how is this handled? Top
Each location can be fully customized with its own unique attributes. Every restaurant can have its own menu items, pricing, online ordering hours, payment methods, coupons, frequent purchase programs, and many more customizable options.


9. How can I add specials, update menus, and change prices? Top
Online Waitress's Monthly update includes customizing menus, pricing, coupons and pictures.


10. Can I set a minimum dollar amount for delivery orders and charge a delivery fee? Top
Yes, you can set a minimum amount for both delivery and pick up orders. You can also set a delivery fee that will automatically be added to the final bill.


11. What if my restaurant does not offer delivery? Top
You can specify which locations accept delivery and/or pickup. Customers will only be provided with the options that you select.


12. I want to limit the hours that my restaurant can accept online orders, can I do this? Top
Yes, you can set which days and times you would like to accept online orders. You can even have different schedules for delivery and pick up orders. Online ordering hours do not have to match your business hours.


13. Can orders for large groups or catering be accepted days in advance? Top
Yes, when a customer is going to place an order, they are prompted as to whether or not the order is for a future date.


14. How is Sales Tax calculated? Top
You can specify the tax rate for each restaurant location and it will automatically be calculated into the final bill.


15. Can customers print our menu? Top
Yes, customers can always view or print your menus.


16. Do customers pay when they pickup the food or online with a credit card? Top
You can choose how customers pay for their orders. If you want to allow customers to pay online they can input their payment method and pay via PayPal.


17. Can I set a minimum dollar amount for credit card purchases? Top
Yes,PayPal allows you to determine the minimum amount required to place a credit card transaction.


18. How does the coupon feature work? Top
Online Waitress allows for coupons that provide either a dollar amount or percentage off of the total bill.